Privacy policy

Privacy & Cookie Policy

We collect only the information that is necessary to provide our plumbing and heating services, such as:
Your name and contact details (phone number, email address, address) when you make an enquiry or booking.
Information you provide in messages or forms submitted via our website.
Limited technical information when you visit our website (see cookies section below).
We do not collect or store payment card details through our website.

Damaged flue cap – A cracked, missing, or aged flue cap leaves the flue exposed to rain and debris.
Poor flue installation – If the flue isn’t correctly sealed where it exits the wall, rainwater can easily seep into the boiler casing.
Condensate pipe issues – As mentioned, if the condensate pipe connects to a blocked downpipe, water can backfill into the boiler unless an air break is fitted.
Worn seals – Over time, seals within the flue or casing can degrade, allowing rainwater to trickle down into the combustion chamber.

We process personal data on the following lawful bases under UK GDPR:
Contractual necessity – to provide plumbing and heating services you request.
Legal obligation – to keep financial and tax records.
Legitimate interests – to respond to enquiries and improve our website.
Consent – where required, e.g. for non-essential cookies or marketing communications.

We only keep your personal data for as long as necessary:
Service records, quotes, and invoices – retained for up to 7 years for tax purposes.
Enquiry details – retained for up to 12 months if no contract is entered into.
Website analytics data – anonymised and kept only for website performance monitoring.

You have the following rights under UK GDPR:
The right to access the personal data we hold about you.
The right to correct inaccurate data.
The right to request deletion of your data (where legally possible).
The right to restrict or object to certain types of processing.
The right to data portability (in some cases).
The right to withdraw consent (where consent is the basis for processing).
To exercise any of these rights, please contact us using the contact information provided at the bottom of this policy.